Return and Refund Policy

1. Return Window

Eligible products may be returned within 30 calendar days of the recorded delivery date.

Return requests submitted after the 30-day return period will not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must be:

* Unused and in its original condition.
* Unassembled and not installed.
* Free from damage, stains, scratches, odors or customer modifications.
* Returned with the original packaging, accessories and product documentation.
* Accompanied by valid proof of purchase.

Products showing signs of use, installation, alteration, customer-caused damage or missing components may be refused or may not qualify for a full refund.

3. How to Request a Return

Returns are accepted by mail.

To request a return, contact our customer service team and provide:

* The order number.
* The name and email address used to place the order.
* The product being returned.
* The reason for the return.
* Photographs or video if the product is damaged, defective or incorrect.

If the request is approved, we will provide return instructions and the authorized return address.

Do not send a return to our published business address unless our customer service team has specifically confirmed that address in writing. Unauthorized returns may be delayed or refused.、

Return address：400 S 4TH ST, LOUISVILLE, KY 40202, US

4. Return Shipping Costs

Approved eligible returns within the US receive free return shipping.

When applicable, we will provide a prepaid return shipping label. Return shipping costs paid independently by the customer without prior written authorization will not be reimbursed.

There is no restocking fee for an approved eligible return.

5. Damaged, Defective or Incorrect Products

Please provide clear photographs or video showing:

* The product and reported problem.
* The exterior and interior packaging.
* The shipping label.
* Any visible shipping damage.

After reviewing the claim, we may provide a refund, replacement or another appropriate resolution at no additional cost.

Do not discard the product or packaging until the claim has been reviewed.

6. Non-Returnable Products

The following products are not eligible for return unless they arrive damaged, defective or incorrect:

* Custom-made or personalized products.
* Products marked “Final Sale” or “Non-Returnable” before purchase.
* Products damaged through misuse, improper handling or unauthorized modification.
* Products returned after the stated return period.

This section does not limit rights that cannot legally be excluded.

7. Refund Processing

Returned products will be inspected after they arrive at the authorized return location.

Customers will be notified whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method within 10 business days after inspection. The customer’s bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable when a shipping fee was paid, except when the product was damaged, defective, incorrect or when otherwise required by law.

8. Order Cancellation

Customers may request to cancel an order within 24 hours of placing the order.

Because orders placed before the daily cutoff may ship on the same business day, cancellation cannot be completed if the order has already shipped.

If the package has already shipped, the customer may request an eligible return after delivery.

9. Exchanges

We do not offer direct exchanges.

If a customer wants a different product, size, color or style, the original eligible product must be returned under this policy and a new order must be placed separately.

The new order is processed and charged independently from the return and refund of the original order.