Shipping policy

1.Shipping Costs

We offer free standard shipping to eligible US addresses but do not ship to APO, FPO or DPO military addresses; customers must provide a complete and eligible delivery address, and no undisclosed shipping, handling or delivery fees will be added after an order is placed.

2.Order Processing Time

Our standard processing time is 1–2 business days.

Orders placed before 6:00 PM (UTC-5) on a business day are scheduled to ship that same business day, provided payment has been successfully authorized and the shipping information is complete.

Orders placed after 6:00 PM (UTC-5), on weekends or on public holidays will begin processing on the next business day and will ship no later than the second business day.

Business days are Monday through Friday, excluding public holidays.

Processing time refers to the time required to verify payment, prepare the order, complete packaging and transfer the package to the shipping carrier.

3.Estimated Transit Time

Estimated carrier transit time is 4–7 business days after shipment.

4.Estimated Total Delivery Time

Estimated total delivery time is 5–9 business days from the date the order is placed.

Processing and delivery estimates are calculated in business days. Weekends and public holidays are not included.

These timeframes are estimates and are not guaranteed delivery dates. Weather, carrier interruptions, seasonal demand, address problems and other circumstances outside our reasonable control may affect delivery.

5.Shipping Origin and Carriers

Orders are dispatched from within the US.

We work with trusted carriers such as UPS, FedEx and dependable freight partners to deliver orders safely and reliably.

The carrier used for an order may depend on the destination, package dimensions, product type and carrier availability.

6.Order Tracking

After an order ships, customers will receive a shipping confirmation email containing available tracking information.

Tracking information may require 24–48 hours to update after the carrier receives and scans the package.

7.Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address correction is required, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing.

A delivery address cannot be changed after the package has shipped.

vicksbyteframetions.com is not responsible for delays, failed delivery or loss resulting from an incomplete or incorrect address provided by the customer.

8.Order Cancellation

Customers may request an order cancellation within 24 hours of placing the order.

Because qualifying orders may ship on the same business day, a cancellation cannot be completed if the package has already been transferred to the carrier. If the order has shipped, the customer may request an eligible return after delivery under our Return and Refund Policy.

Cancellation requests must include the order number and the email address used to place the order.

9.Delayed Shipments

If tracking has not updated for an extended period or an order has not arrived within the estimated delivery period, contact our customer service team.

We will review the available tracking information and, when appropriate, contact the carrier. Carrier investigations may require additional processing time.

10.Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, customers should:

Check the mailbox, delivery location and surrounding property.
Ask household members or neighbors whether they accepted the package.
Review any delivery photograph or carrier notice.
Contact the shipping carrier for additional delivery information.
Contact us within 7 calendar days of the recorded delivery date.

We will assist with a reasonable carrier investigation. A refund or replacement is not automatic when tracking confirms delivery and will depend on the result of the investigation.