Privacy policy

1. Scope of This Policy

This Privacy Policy applies when you visit our website, place an order, contact customer service, subscribe to marketing communications.

2. Information We Collect

Depending on how you interact with our website, we may collect:

* Your name.
* Billing and shipping addresses.
* Email address.
* Telephone number.
* Order and transaction information.
* Products viewed, added to the cart or purchased.
* Customer service communications.
* Device type, browser and operating system.
* IP address and approximate location.
* Website activity, referral source and interaction information.
* Cookie and similar technology information.
* Payment authorization and fraud-prevention information.

Payment card data is processed by Shopify and authorized payment providers; we do not store full payment-card numbers on our own systems.

3. How We Collect Information

We may collect information:

* Directly from you when you place an order, contact us, create an account or subscribe to communications.
* Automatically through cookies and similar technologies.
* From payment processors, shipping carriers and service providers involved in completing your order.
* From analytics, advertising, security and fraud-prevention providers where permitted by law.

4. How We Use Information

We may use personal information to:

* Process and confirm orders.
* Authorize and process payments.
* Arrange shipping and provide tracking information.
* Process cancellations, returns and refunds.
* Respond to customer service requests.
* Maintain and improve our website.
* Detect and prevent fraud, unauthorized transactions and security incidents.
* Maintain business, tax and transaction records.
* Comply with legal and regulatory obligations.
* Send marketing communications when permitted.
* Measure website, advertising and product performance.

5. Cookies and Similar Technologies

We may use essential, functional, analytics and advertising cookies.

Essential cookies support functions such as the shopping cart, checkout, payment processing, security and fraud prevention. Other cookies may remember preferences, measure website performance or support relevant advertising.

You may be able to control cookies through your browser settings or available website privacy controls. Blocking essential cookies may prevent the website or checkout from operating correctly.

6. How We Disclose Information

We may disclose information when reasonably necessary to:

* Website hosting and ecommerce providers.
* Payment processors.
* Shipping carriers and fulfillment providers.
* Customer service providers.
* Analytics and advertising providers.
* Security and fraud-prevention providers.
* Accountants, attorneys and professional advisers.
* Government authorities when legally required.
* A successor or purchaser involved in a merger, acquisition, restructuring or sale of business assets.

Service providers may only use information as necessary to provide their services or as otherwise permitted by law.

7. Sale or Sharing of Personal Information

We do not sell personal information for money.

Certain analytics or advertising activities may be considered a sale, sharing or targeted advertising under some US state privacy laws. Where applicable, you may request to opt out of those activities.

8. Payment Information

Payments may be processed by third-party payment providers.

We do not directly store complete credit or debit card numbers. Payment providers process payment information according to their own privacy and security practices.

Never send complete payment-card information through email, a contact form or another unsecured communication method.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

* Complete orders and provide customer service.
* Process returns and refunds.
* Maintain tax, accounting and transaction records.
* Prevent fraud and security incidents.
* Resolve disputes.
* Enforce agreements.
* Meet legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

10. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information.

No online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us if they suspect unauthorized activity.

11. Your Privacy Rights

Depending on your location, you may have the right to:

* Request access to eligible personal information.
* Request correction of inaccurate information.
* Request deletion of eligible information.
* Obtain a copy of eligible information.
* Opt out of certain targeted advertising, sale or sharing activities.
* Withdraw consent where processing is based on consent.
* Appeal certain privacy-request decisions.

To exercise an applicable right, contact us using the information below. We may need to verify your identity before completing the request.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

12. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing does not stop transactional messages relating to orders, payments, shipping, returns, refunds, security or customer service.

13. Children’s Privacy

Our website is intended for a general adult audience and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it when appropriate.